FAQS

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

All Artopet diamond painting kits are complete packages, including the canvas, diamond packs, diamond - dotting pens, glue blocks and trays. You can start working on them right after opening the box.

Sure. We support customized services. Just upload high-definition pictures, and we will generate exclusive patterns for you (supporting portraits, pets, landscapes, etc.).

No foundation is needed at all! Diamond painting is easy to operate and is very suitable for beginners and people who like to do handicrafts quietly.

Yes, we will assist you to install the template if needed

Orders will be processed within 1 - 3 working days. Standard shipping takes 7 - 15 days, and express delivery takes 3 - 7 days. All orders come with a tracking code.

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